Complimentary shipping on all U.S. orders
Norvelle Atelier
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Shipping policy

Shipping Policy

Norvelle Atelier currently ships only within the contiguous United States.

Order Processing

Orders are processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from shipping transit time.

Shipping Time

Estimated transit time after shipment is 3–5 business days.

Delivery dates are estimates and may be affected by weather, carrier disruptions, peak shopping periods or other circumstances outside our reasonable control.

Shipping Cost

Free standard shipping is provided on all eligible orders.

We do not currently offer expedited shipping.

Carriers

Orders may be shipped through:

  • USPS;

  • UPS; or

  • FedEx.

The carrier is selected based on the destination, package and available service.

Delivery Area

We do not currently ship to:

  • Alaska;

  • Hawaii;

  • U.S. territories;

  • PO Boxes;

  • APO, FPO or DPO addresses; or

  • International addresses.

Tracking

When your order ships, tracking information will be sent to the email address used at checkout.

Tracking information may require additional time to update after the shipping label is created.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order has not shipped, contact support@norvelleatelier.com as soon as possible to request an address correction.

If a package is returned or must be shipped again because the customer provided an incorrect or incomplete address, the customer is responsible for the additional shipping cost.

Lost Packages

If tracking does not update or the package appears lost in transit, contact us. We will work with the carrier to investigate.

If the carrier confirms that the package was lost, we will communicate with you and provide either a replacement or refund, depending on the circumstances and your preference.

Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot find it:

  1. Confirm that the shipping address is correct;

  2. Check the mailbox, entrance, porch and other delivery locations;

  3. Ask household members, neighbors or building management;

  4. Contact the carrier or local delivery office; and

  5. Allow up to 48 hours because some packages are scanned before final delivery.

If the package is still missing, contact support@norvelleatelier.com. We will assist with a carrier investigation and provide an appropriate solution after the investigation is completed.

Contact

Email: support@norvelleatelier.com
Phone: +1 678-378-2687