Refund & Return Policy

At Norvelle Atelier, we want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.

30-Day Return Period

You may request a return within 30 calendar days after your order is delivered.

Before returning any item, please contact us at support@norvelleatelier.com. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, the item must be:

• Unworn, unwashed and unused;

• In its original condition;

• Complete with the original tags attached;

• Returned in its original packaging; and

• Accompanied by the order number or proof of purchase.

Discounted items may be returned if they meet these requirements.

Return Shipping

Norvelle Atelier covers the cost of authorized returns. After your return request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Items returned without authorization or through a shipping method not approved by us may not qualify for reimbursement of shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact support@norvelleatelier.com within 7 calendar days after delivery.

Please include your order number, a description of the problem and clear photographs of the item and packaging. We will review the issue and provide an appropriate solution, including replacement or refund.

Exchanges

We accept exchanges for eligible items. Please contact us before returning the original item.

Once the returned item is received and inspected, the replacement will be shipped. Exchanges are subject to product and size availability. If the requested replacement is unavailable, you may select another available item or receive a refund.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact support@norvelleatelier.com.

Restocking Fees

We do not charge restocking fees.

Shipping Charges

Standard shipping is free. Therefore, there is no original standard shipping charge to refund. We do not currently offer expedited shipping.

Contact

Email: support@norvelleatelier.com
Phone: +1 678-378-2687