Frequently Asked Questions

Where does Norvelle Atelier ship?

We currently ship only within the contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses or international destinations.

How much does shipping cost?

Standard shipping is free on all eligible orders.

How long does delivery take?

Orders are processed within 1–3 business days. After shipment, estimated transit time is 3–5 business days.

Will I receive tracking information?

Yes. Tracking information will be sent to the email address used at checkout after your order ships.

Can I cancel or change an order?

You may request cancellation or changes to an item, size or shipping address before the order ships.

Contact support@norvelleatelier.com as soon as possible. Once the order has shipped, it cannot be canceled or modified.

What happens if an item becomes unavailable?

We will contact you and allow you to choose between waiting for restock, selecting an available alternative or receiving a refund.

Do you accept returns?

Yes. Eligible items may be returned within 30 days after delivery.

Before returning an item, email support@norvelleatelier.com for authorization and instructions.

What condition must a return be in?

Returned items must be unworn, unwashed and unused, with original tags attached and original packaging included.

Who pays for return shipping?

Norvelle Atelier covers the cost of authorized returns and provides return instructions.

Do you accept exchanges?

Yes. After the original item is returned and inspected, we will ship the requested replacement if it is available.

Do you charge a restocking fee?

No. We do not charge restocking fees.

When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

What should I do if an item arrives damaged or incorrect?

Contact support@norvelleatelier.com within 7 days after delivery. Include your order number, a description and clear photographs.

What if tracking says delivered but I did not receive the package?

Check the delivery area, household members, neighbors and building management. Contact the carrier and allow up to 48 hours for possible delayed delivery.

If the package is still missing, contact us so we can assist with a carrier investigation.

Do you offer expedited or international shipping?

No. We currently offer free standard shipping within the contiguous United States only.

How can I contact customer service?

Email: support@norvelleatelier.com
Phone: +1 678-378-2687
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time