Payment Policy

All transactions on NorvelleAtelier.com are processed in U.S. dollars.

Accepted Payment Methods

Subject to availability at checkout, we accept:

• Visa;

• Mastercard;

• American Express;

• Discover;

• Diners Club;

• Shop Pay;

• Apple Pay;

• Google Pay; and

• PayPal.

The payment methods displayed during checkout are the methods currently available for your order and device.

Payment Processing

Payment is authorized and processed when an order is placed. An order is not confirmed until the payment has been successfully approved and an order confirmation has been issued.

We do not currently offer installment payments.

We do not accept:

• Cash on delivery;

• Checks;

• Bank transfers; or

• Telephone payments.

Sales Tax

Applicable sales tax is calculated and displayed at checkout based on the shipping destination and applicable tax requirements.

Failed or Declined Payments

If a payment is declined, the order will not be confirmed. Please confirm that your billing information is correct or contact your bank or payment provider.

In some cases, a temporary authorization may appear even when a payment is unsuccessful. The issuing bank or payment provider determines when a temporary authorization is released.

Payment Security

Payments are processed through Shopify and the applicable payment provider. Norvelle Atelier does not ask customers to email complete payment card numbers or security codes.

Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, contact support@norvelleatelier.com with your order number and a description of the issue.

Do not include complete payment card information in your email.

Refunds

Approved refunds are issued to the original payment method in accordance with our Refund & Return Policy.

Contact

Email: support@norvelleatelier.com
Phone: +1 678-378-2687